Online ShopWelcome to our online shop
If you are not completely satisfied with your products or you want to exchange them, you can return them within 14 days to us unused, in the original packaging, including any tags and labels and in a perfect and saleable condition at your expense (unless otherwise agreed). You will then receive a full refund less the original cost of postage (i.e. full refund for the cost of the item) or an exchange to the same value as the item originally purchased.
We regret that we are unable to refund any items after this cooling off period, unless agreed in advance, but in exceptional circumstances we will consider an exchange for other goods of equal value that are in stock.
For a return or exchange (where there is no fault on our part) there will be an additional delivery charge based on delivery address. All goods must be returned and any charges paid before the goods will be sent back out or refunds paid – please note it can take 3-5 working days to process a refund once it leaves our account.
If you return an item to us that is faulty; which you did not order; or for any other reason that is our fault, we will obviously refund you as well as reimburse a reasonable cost of the return postage (unless agreed please do not send items back via Special delivery or similar high speed services). This includes warranty items.
You will be responsible for the item or items until they reach us. For your own protection, we recommend you use a secure delivery method, such Dpd or Parcel Force or regular mail with Recorded delivery, which requires a signature upon delivery and insures you for the value of the goods. For larger more delicate parcels, such as snowboards, please contact us to advise you on the best way to return the goods.
Please include the original invoice that was included with the product(s). We have sent you a copy via email when you placed your order. If you do not have this, please clearly mark your name, contact detail, order number and details of the item you wish to return, plus any particulars of exchange required. If you do not have these details available then pass on as much information as possible on a covering letter.
EXCHANGE / REFUNDS / CREDIT NOTE
PLEASE BE AWARE IF PURCHASING ANY SALE ITEM there is NO REFUND.
You will be issused a credit note or the option of exchange to the same SALE value , all unwanted products will have to be returned at your expense and returned back to us in original condition WITHIN 14 DAYS
More than just a snowboard shop we are all you need for to help fulfill your shred fix. Come and have a chat or drop us a line and we will be more than happy to help.
© 2017 Big Dreams Snowboarding.
Big Dreams Snowboarding